Shipping Policy

Thank you for choosing Big Blue Moma! We aim to provide efficient shipping services to deliver your purchases promptly and securely. Please review our shipping policy below:

1. Processing Time:

• Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
• Personalized or customized items may require additional processing time. Details will be provided upon order placement.

2. Shipping Methods:

• We offer several shipping options based on your location and preferences during checkout.
• Available shipping methods include standard, expedited, and express shipping.
• Whenever possible, we use a courier service over a national post service.  Please ensure you provide a street address as well as a P.O. Box so we can find the best way to ship your order.

3. Shipping Rates:

• Shipping costs are calculated based on the selected shipping method, package weight, and destination.
• All Orders are Shipped from Sainte Julienne, Quebec
• Free shipping may be offered for orders exceeding a certain value or during promotional periods. Details will be specified on the website.

4. Estimated Delivery Time:

• Estimated delivery times vary depending on the shipping method and your location.
• Standard shipping typically takes 5 to 9 business days within Canada, and 10-12 to the United States.
• Expedited and express shipping options are available for faster delivery.

5. Tracking Orders:

• Upon shipment, a confirmation email containing tracking information will be sent to the provided email address.
• Use the tracking number to monitor the status and location of your package.

6. Shipping Restrictions:

• We currently ship within North America.
• Certain items may have shipping restrictions or regulations based on their nature or destination. Details will be communicated during the checkout process.

7. Delays or Issues:

• While we strive to ensure timely delivery, unforeseen circumstances such as weather delays or carrier issues may occur. We appreciate your understanding in such situations.
• For any concerns regarding delayed or lost shipments, please contact our customer support team at karie@bigbluemoma.com

8. International Shipping:

• International orders may be subject to customs duties, taxes, or fees imposed by the destination country. Customers are responsible for these additional charges.
• We cannot control or predict potential delays due to customs inspections.

9. Order Modifications:

• Changes to shipping addresses or order details must be requested promptly before the order is processed for shipment. Contact our support team for assistance.

10. Returns:

• If an order is returned due to an incorrect address provided by the customer or unclaimed packages, additional shipping fees may apply for reshipment.
• If an item is returned due for any other reason other than damage, shipping will be the sole responsibility of the customer.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website.

For any further questions or clarifications regarding shipping, feel free to reach out to us karie@bigbluemoma.com. Thank you for shopping with Big Blue Moma!